Frequently Asked Questions

What is Connect?

Connect is the coordinated intake and referral process – a one-stop point of entry staffed with experts who identify the needs of pregnant women, new moms and their families, and connect them to the programs and organizations that best serve them.

Who runs Connect?

Connect is a free service provided by the Northeast Florida Healthy Start Coalition, a non-profit based in Jacksonville that’s part of a broad network of community-based organizations working to reduce our area’s high infant mortality rates and improve the lives of pregnant women, new parents, and their families.

Why should I use Connect?

Connect staff work to provide access to resources that are the best fit for women and their families while helping to reduce duplication of services.

Who is eligible to use Connect?

Pregnant women, new parents, caregivers and families with young children who reside in Baker, Clay, Duval, Nassau and St. Johns Counties.

What types of programs and services are available?

  • Pregnancy education and support
  • Childbirth information
  • Newborn care
  • Breastfeeding education and support
  • Parenting education and support
  • Counseling services and mental health
  • Infant safety and safe sleep
  • Nutrition
  • Home visiting programs
  • Smoking cessation
  • Substance abuse help
  • Child development
  • Family planning
  • Referrals to community resources

Why does the Coalition need this information about me?

The purpose of the intake process is to determine the best programs, services and support for you and your family based on your health and/or the health of your child, your current living situation, and your daily activities. In other words, it helps the intake team get a better understanding of what would be most helpful to you and your family.

What happens after I complete the Connect form?

After you submit the Connect form, a staff member from the Coalition will follow up with you by phone within 24 hours. Staff will evaluate the information you provided and may ask some questions, if more information is needed. They will determine your eligibility for services and programs, and direct you to those that best fit your and your family’s needs.

Is the information I provide on the Connect form confidential?

Yes, your information is kept confidential by the Coalition.